FAQ

Shipper

  1. Login VSHIP account
    • Go to VSHIP.com
    • Enter Login Email and Password

      *New Registration
      If you are new to VSHIP, please click 'Register' button for registration
  2. Post Request for Quote (RFQ)
    • Select 'Request for Quote' on side bar
    • Select Full-Container-Load (FCL) / Less-Container-Load (LCL) / AIR Freight (AIR) tab
    • Input mandatory fields (which with * asterisk next to field)


    • Input extra information if necessary

      Tips: Please uncheck the box if you are not the Freight Payer.
      Recommend to fill in your Target Price and Total Target Price.


    • Click 'Submit'
    • Receive a VSHIP RFQ number
    • Submitted RFQ awaiting review and offer by Forwarder/Carrier
  • Select 'My RFQ' on side bar
  • You can review your RFQs status including :
    • Offering / Confirmed / Expired / Cancelled
    • Number of offer received


  • Click "View" button to view details of specific offer under this RFQ


  • On Offer Summary page, click 'Confirm'*
  • You will receive an offer confirmation email with contact details of this service provider


  • Receive 'Confirm Offer' email. You can contact the service provider for shipment arrangement

  • *NOTE: There is no service charge for confirming an offer on VSHIP!
  • In 'Preference' option, you can set your preference for receiving notification email:
    • Daily Offer Summary
    • Specific origins & destinations of RFQs



Service Provider

  • You will receive our daily notification email to keep all RFQ summary status up-to-date. This email provides a quick overview of active RFQs, as well as a recap of your offerings.

  • In 'Preference' option, you can set your preference in receiving these notification emails:
    • 'Request for Quote' from Shipper
    • Give offer reminder
    • Today's Offer Summary
    • Specific origins & destinations of RFQs


  1. Login VSHIP account
    • Go to VSHIP.com
    • Enter Login Email and Password

      *New Registration
      If you are new to VSHIP, please call VSHIP hotline at (852) 25991700 or email to sales@vship.com for registration.
  2. On 'All RFQs' page, click RFQ to open shipment details
    • Full-Container-Load / Less-than-Container-Load / Air shipment will be marked with LCL / FCL / AIR label respectively


  • Click 'Give Offer' on the RFQ you would like to proceed


  • Enter to Offer Summary Page


  • Input mandatory fields (which with * asterisk next to field)


  • Please pay attention to charge unit of each item for accurate quotation


  • After you finish inputting all the charges, click "Calculate" button and a charge summary with subtotal and total amount will be displayed


  • Click 'Submit' to submit the offer
  • Submitted offer awaiting review and / or confirmation by shipper
  • If the shipper confirms your offer, the RFQ status will show 'Offer Won'
  • If the shipper confirms the offer with another service provider, the RFQ status will show 'Offer Lost'


  • If the shipper confirms your offer, you will receive an notification email with shipper's contact information. You can contact the shipper for shipment arrangement


Thank you for using VSHIP! Please contact VSHIP Customer Services Hotline at 2917 8811 for any enquiries.